:root{--brand:#4f46e5;--brand2:#eef2ff;--bg:#f4f5f9;--card:#fff;--tx:#1f2430;--mut:#6b7280;--bd:#e5e7eb;--ok:#16a34a;--warn:#d97706;--bad:#dc2626;--side:#111827}
*{box-sizing:border-box}html,body{height:100%}body{margin:0;font:14px/1.5 Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--tx);background:var(--bg)}
a{color:var(--brand);text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}
.app{display:flex;height:100vh}.side{width:224px;background:var(--side);color:#cbd5e1;display:flex;flex-direction:column;padding:14px 10px;flex-shrink:0;overflow:auto}
.side .brand{color:#fff;font-weight:800;font-size:18px;padding:6px 10px 14px}.side .brand span{color:#818cf8}
.side a{display:flex;justify-content:space-between;align-items:center;padding:8px 12px;border-radius:8px;color:#cbd5e1;cursor:pointer;margin:1px 0}.side a:hover{background:#1f2937;color:#fff}.side a.on{background:#312e81;color:#fff}
.side .h{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#6b7280;padding:14px 12px 4px}.side .n{background:#374151;border-radius:99px;font-size:11px;padding:1px 8px}.side .n.red{background:var(--bad);color:#fff}
.main{flex:1;display:flex;flex-direction:column;min-width:0}.top{background:#fff;border-bottom:1px solid var(--bd);padding:10px 20px;display:flex;gap:14px;align-items:center}
.top input.s{flex:1;max-width:460px;padding:8px 12px;border:1px solid var(--bd);border-radius:8px;background:#f9fafb}.sp{flex:1}
.content{padding:20px;overflow:auto;flex:1}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:99px;font-size:12px;font-weight:600}
.badge.live{background:#dcfce7;color:#166534}.badge.fb{background:#fef3c7;color:#92400e}
.btn{background:var(--brand);color:#fff;border:0;border-radius:8px;padding:8px 14px;font-weight:600;cursor:pointer}.btn:hover{filter:brightness(.93)}.btn:disabled{opacity:.5;cursor:wait}
.btn.ghost{background:#fff;color:var(--tx);border:1px solid var(--bd)}.btn.sm{padding:5px 10px;font-size:13px}.btn.danger{background:var(--bad)}.btn.ai{background:linear-gradient(135deg,#7c3aed,#4f46e5)}
.card{background:var(--card);border:1px solid var(--bd);border-radius:12px;padding:16px}.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.col{display:flex;flex-direction:column;gap:8px}
h1{font-size:22px;margin:0 0 14px}h2{font-size:16px;margin:0 0 10px}.mut{color:var(--mut)}.sm{font-size:12px}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px}.stat{background:#fff;border:1px solid var(--bd);border-radius:12px;padding:14px 16px;cursor:default}.stat b{display:block;font-size:26px}.stat span{color:var(--mut);font-size:12px;text-transform:uppercase;letter-spacing:.04em}
.stat.red b{color:var(--bad)}.grid2{display:grid;grid-template-columns:1.4fr 1fr;gap:14px}@media(max-width:1000px){.grid2{grid-template-columns:1fr}}
table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;color:var(--mut);text-transform:uppercase;letter-spacing:.04em;padding:8px 10px;border-bottom:1px solid var(--bd);white-space:nowrap}td{padding:10px;border-bottom:1px solid #f1f2f6;vertical-align:middle}tr.t{cursor:pointer}tr.t:hover td{background:#f9fafb}
.pill{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;font-weight:700;text-transform:uppercase}
.s-open{background:#dbeafe;color:#1d4ed8}.s-pending{background:#fef3c7;color:#92400e}.s-resolved{background:#dcfce7;color:#166534}.s-closed{background:#e5e7eb;color:#4b5563}
.p-urgent{background:#fee2e2;color:#b91c1c}.p-high{background:#ffedd5;color:#c2410c}.p-medium{background:#e0e7ff;color:#4338ca}.p-low{background:#f3f4f6;color:#4b5563}
.sent-negative{color:var(--bad)}.sent-positive{color:var(--ok)}.overdue{color:var(--bad);font-weight:700}.tag{display:inline-block;background:#f3f4f6;border-radius:6px;padding:1px 7px;font-size:11px;margin-right:3px}
input.f,select.f,textarea.f{padding:8px 10px;border:1px solid var(--bd);border-radius:8px;background:#fff;width:100%}textarea.f{min-height:120px;resize:vertical}select.f.i{width:auto}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}.filters select,.filters input{width:auto}
.msg{border:1px solid var(--bd);background:#fff;border-radius:10px;padding:12px 14px;margin-bottom:10px}.msg.agent{background:#eef2ff;border-color:#c7d2fe}.msg.note{background:#fffbeb;border-color:#fde68a}.msg.system{background:none;border:0;color:var(--mut);font-size:12px;padding:2px 14px;text-align:center}
.msg .who{font-size:12px;color:var(--mut);margin-bottom:4px}.msg .b{white-space:pre-wrap;word-wrap:break-word}
.tdetail{display:grid;grid-template-columns:1fr 290px;gap:16px;align-items:start}@media(max-width:1000px){.tdetail{grid-template-columns:1fr}}
.prop{display:flex;flex-direction:column;gap:3px;margin-bottom:12px}.prop label{font-size:11px;color:var(--mut);text-transform:uppercase;letter-spacing:.05em;font-weight:700}
.tabs{display:flex;gap:2px;margin-bottom:8px}.tabs button{border:0;background:#f3f4f6;padding:6px 14px;border-radius:8px 8px 0 0;cursor:pointer;font-weight:600}.tabs button.on{background:var(--brand);color:#fff}.tabs button.note.on{background:#d97706}
.aibox{background:linear-gradient(135deg,#f5f3ff,#eef2ff);border:1px solid #ddd6fe;border-radius:10px;padding:10px 12px;margin-bottom:10px;white-space:pre-wrap}
#toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);z-index:100}.toast{background:#111827;color:#fff;padding:10px 18px;border-radius:8px;margin-top:8px;box-shadow:0 4px 16px rgba(0,0,0,.3)}.toast.err{background:var(--bad)}
.overlay{position:fixed;inset:0;background:rgba(17,24,39,.5);display:flex;align-items:center;justify-content:center;z-index:50;padding:16px}.modal{background:#fff;border-radius:14px;padding:22px;width:640px;max-width:100%;max-height:92vh;overflow:auto}
.login{max-width:380px;margin:12vh auto;padding:0 16px}.login .card{padding:28px}.login h1{text-align:center}
.bar{height:10px;border-radius:5px;background:#e5e7eb;overflow:hidden}.bar i{display:block;height:100%;background:var(--brand)}
.chart{display:flex;align-items:flex-end;gap:6px;height:140px}.chart .c{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:2px;height:100%}.chart .bars{display:flex;align-items:flex-end;gap:2px;width:100%;height:112px;justify-content:center}.chart .bars i{width:42%;display:block;border-radius:3px 3px 0 0;min-height:1px}.chart .l{font-size:10px;color:var(--mut)}
.menu-btn{display:none}.pager{display:flex;gap:8px;align-items:center;justify-content:flex-end;margin-top:12px}
@media(max-width:800px){.side{position:fixed;z-index:30;height:100%;transform:translateX(-100%);transition:.2s}.side.open{transform:none}.menu-btn{display:inline-block}.content{padding:12px}th.hm,td.hm{display:none}}
.demo-banner{background:#fef9c3;color:#854d0e;padding:5px 14px;font-size:12px;text-align:center}